The leading global business process outsourcing is the sitel. They were awarded to the Best outsourcing Partnership of the year in the European Call Center Awards. Its partnership with the Philips. The rewards is from the individuals and the companies that have been made in to the significant impact on the industry over the previous twelve months. To recognize the partnership that the exemplifiers was effective in this integration is that the investment in the relationship ans the transparency with the two way communication channels between on the client and the outsourcer. For the seven years the Philips has partnered with the Sitel to provide the customer care services across the Europe. The staff support Philips customers in the Spain, France, Italy Portugal and the Greece with all inbound customer service inquiries via phone and email, also the web chat and thep0ost. The philips has the experiences profitable with the growth and it was increase in the customer loyalty. The state of the art and the designed with the Philips in mind and the Sitel Barcelona facility. The philips branding was represented throughout the facility and the employees that have the access to the chill out area where in they can experience the profitable growth and the incresing of the customer loyalty. With the move to the new facilities in the technological area of the Barcelona,. Spain, in the close partnership with the sitel, the journey to bring the consumers that the power of the sense and the simplicity in each and the every individual interaction with the philips. The European was awarded with the compliment to the complete Philips-sitel Barcelona site wherein it supported the customers and the consumers in the Spain, France, in the Portugal, in the France and in Greece. It is all inbound customer service enquiries via the ohone, email web chat and the mail. According to Joe Doyle the marketing director of EMEA. The sitel recognize the importance of the immersing the associates in the clients brand. It is the every stage that the employees was fully integrated with the Philips annd it is made of the feeling that they work for the client. The sitels is the leading business process outsourcing call center provider. It was ranked by the Black Book of the outsourcing, The datamonitor company. The sitels associates the provide clients that with the predictable and the measurable return on their customer investment by the building customer loyalty, then increasing the sales and the improving efficiency. The outsourcing helps the company to improve there businesses and the company to stay strong and have a good and the best performance among the all of the companies and businesses in the whole wide world. It is helping the peopple too, in a way that the people can have a job with the good benefits and earned lot’s of money. The outsourcing is the best way of having a good technique and strategy of all the businesses, to outsource in other country and in other company is very challenging.
Reference:
http://www.sitel.com/index.php?p=News&id=155
