The companies from the Austria and the Germany show that the highest interest in the outsourcing in the Bulgaria. According to the observations of Filip Ugrinov, the CEO of the Call Point New Europe, “The company presented our country at the world’s largest outsourcing exhibition, held recently in Berlin. Three major trends are affecting the branch.” . The majority of them was operating the e-commerce sector. The communication about the social netweorks such as Facebook was already part of the developing the brand of the management that was seeking the ways to hold the constant dialogue with their clients in the social networks. This turn outs that this was more efficient for the company to use the service in external call centers with the ability to perform the service. Ugrinov said that “The advantage of call centres refers not only to the fact that they are flexible in terms of human resources, but also to the fact that they are provided with the necessary technology to maintain high quality in the carrying out of this huge volume of communication,” then he also added that “Inevitably, this new trend will appear in Bulgarian call centers as well,” . For him this was a new tendency that the outsourcing will entering the industry worldwide. Outsourcing has a big issue in the industry. This will help the company wherein it helps to improve the things that should be improve. The outsourcing do something in the business, or find solution in the problems of the company. In outsourcing it helps one another or each business to improve things better to best.
Reference:
http://www.bia-bg.com/-news/1/MlW-gRW7I5WnIlWHUZK3YJS-c9O3IdOfMhKvYZe7gRKjU5OLU9OHUlKLgdaPIZm3ch
