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    3rd InternationaI Outsourcing Summit to focus on non-voice, complex IT-BPO services

    The Third Annual International Outsourcing Summit (IOS) will be hosted by the Philippines.  This is the landmark event for IT-BPO industry with the sessions led international delegates.  The summit provides a platform to assess progress towards development goals provided in the IT-BPO Road Map 2011-2016.  The projects potential annual growth of up to 20% over the nest five years.  It is generating 1.3 million direct jobs, about 3.2 million indirect jobs and US$25 billion in revenues. The Business Processing Association of the Philippines (BPAP) organized the event.

    The Industry Affairs Executive Director of BPAP, Raymond Lacdao said that the traditional voice-based BPO will contribute substantially to that growth, non-voice, complex service was expected to b e the principal engine of the growth for the industry.  They anticipated the growth in non-voice, complex IT-BPO services of 20-25% over the next five years, the voice-based services will grow at a rate of 15-20%.  The IOS 2011 was designed to focus attention of the industry on the potential of non-voice, complex IT-BPO services and to increase  the global visibility of the Philippines capability for delivering these services.

    Last year, they became the global leader in voice BPO, this years summit also includes a session on how the industry can extend its leadership in the industry through innovating new services, it includes the research and the development. They are rap[idly transitioning to the non-voice, complex services delivery.  They want to b e demonstrate that the Philippines has a very high capability in this area, it includes emerging complex services.

    A variety of industry stakeholders represents a session speakers and panelists. They include the founding member of Pixar Animation Studios and CEO of Alligator Planet, Ralph Guggenheim, Vice President for Finance Process, Paul Robinson, Shell Shared Services Asia BV,  Jackie O’ Leary, the Vice President of Customer Operation, Everything Everywhere.

    This are the following speaker also, John Wheeler the Vice President for Strategy and Emergent Technologies, SPi Global Content Solutions, Kush Kamra, the Vice President for Global Service Delivery, the Global Capability Sourcing, Metlife and Jim Cross,MD, Head-National Medical Policy and Operations, Aetna.

    To pitch their own capabilities, the influential industry executives representing the other country industry associations will attend the IOS.  They also include the Armand Angeli, co-founder and the president of the European Outsourcing Association, Sergio Pessoa, the director of marketingand international markets of the Brazil Association. the director of marketing and international markets of Brazil Association of Software and Services and the President of the RUSSOFT Association, Valentin Makarov.

    The outsourcing helps the people to find a way on how they can be satisfied in there own. It helps people to earn money. Our company has a better and best flow of the business because of the outsourcing way, this is something that is really important nowadays