In Sberbank’s regional branches, the deployment of a new service format for private customers is being completed. The Sberbank of Russia it administer the part of the strategic program Basic Product in the cooperation with CROC. The deposits, accounts, cards and credits via an ATM, the customers who have signed a universal bank services agreement can now access the full information. They can repay credits and variation of cash online as well. For the customer identification, the momentum card, or any other Sberbank card can be used.
- ” The new private customer service format improves customer realtions, expands the range of services and encourages customers to use remote service channels. Many standard bank operations are available 24/7 and do not require a visit to the bank. Customers are happy with the new functionality and that is what matters most.” This is stated by Vladislav Kuzmin, the deputy head of Sberbank’s Payment Instruments and Settlements Department and the person in charge of the program.
Victor Orlovsky, the Sberbanks Senior VP of Information Technology explained that:
- ” The new service format became possible after the deployment and commercial launch of an enterprise service bus. It connects more than 100 instances of the systems and enables real-time end-to-end operations between regional facilities in nine time zones across Russia” then According to the IBM, “Sberbank’s enterprise service bus is the world’s biggest IBM product-based integration solution.”
- ” The integration solution provides a basis for further development of the bank’s Information Technology infrastructure, implementation of new products and services, and business process optimization. It is already being used in more than ten projects aimed at improving the bank’s internal processes and optimizing customer service”
Based on IBM Websphere Message Broker 7.0, the system is the first in Russia. In cooperation with the Bank’s Information Technologies divisions and with support from IBM. CROC designed and engineered an integration solution for related bank systems, developed specialized software applications and deployed the software.
- ” Competition in the bank market calls for a search for new ways to attract customers whose loyalty depends on the quality, reliability and above all accessibility of the bank’s information systems. IBM software-based solutions helps our customers develop effective business tools and enhance their competitive edge.” this is base to Andrey Suvorov, Sberbank account manager OF IBM Russia and CIS
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