With the computer problems that have led to chaos for millions of its bank customers the RBS swiftly denied its outsourcing program to India. The RBS has shed about the 30,000 jobs including more than 20,000 UK-based roles and has outsourced work abroad. The bank’s vast computer servers are based in Britain wherein it is believed that the software error occurred. The insiders confirmed last night that many of their support team are based in India. The RBS advertized for a series of key jobs in the Indian City of Hyderabad. They are seeking a computer graduates with a several years experience of using CA-7. The program which the bank uses to run its vast network of transactions and accounts. Technology website claimed that the malfunctioning software in the UK would be being updated and at the same time overseen from India.
The insiders stated that the problems was began. It allows all the cashpoint withdrawals, direct debits to be updated and salary transfers. The reason why internet banking transactio9ns made by so many customers are not updated if they are made after a certain time of the day is the nightly update. The crucial files were deleted then the error was spotted and it was repeated last Wednesday and Thursday.
The problem was that in every single transaction that was waiting in the queue had to be reprocessed in a strict order of the arrival causing on the further delays. The Unite union questioned whether the offshoring job cuts had left the bank unable to cope after the software failure however the RBS has consistently denied that the decision to relocate jobs in India has made any difference at all to its handling of the situation. The critics stated that if the number of tje UK-based support staff had been run down, if there was a major fault it would always run the risk of problems.
