The organization initiating the capital’s bus and underground train network, TfL or Transport for London has released a prior Information Notice’ before the expiration of its deal with Capita Business Solutions. Sequential to a major National Grid power break down on the London Underground in the year 2003, Capital got the contract to establish and manage a centralized incident management system for Transport for London.
To distinguish and align responses to issues on the transport network, it had emphasized the demand for a better information and management system. To hand over information in managing incidents large or small and to senior manager all over the Underground network, the system is utilized widely nowadays by the duty officers.
The capability to deliver the correct level of incident detail and performances needed at the same time for a huge organization of affected users is the main advantage issued from the system. States the Notice that it also delivers updated incident information and has become a crucial London underground Limited or LUL operation tool.
Within the key stakeholders, it enables them to a responsive and easy decision to create in the major incidents. In addition to that, the system will also deliver early clarity and the capability to share information within different sectors like any other emergency services especially the British Transport Police.
To search for expressions of interest beyond an established procurement process and to inform possible bidders of the awaiting contract renewal, these are the intention of the Notice. For the first ten years up until it was removed from IBM last 2009, Capita also operates the TfLs congestion charging strategy apart from issue some penalty tickets for non-payment and managing cameras in the central zone of the capital.
REFERENCES:
http://www.computing.co.uk/ctg/news/2186811/tfl-invites-bids-incident-response
http://www.railpage.com.au/f-t11363581-s125.htm
http://www.pageglimpse.com/tfl.gov.uk
